Shipping Information and Procedures
Shipping costs are based on the weight of the product and the delivery location. If an item requires truck delivery and/or special handling (white glove delivery may be required for select furniture orders), additional shipping charges may be applicable. We will contact you with a custom shipping quote if this should occur with an item contained in your order. No additional shipping charges will be applied to your credit card without approval.
Shipping charges cover the packing, transit, and safe delivery of your purchase. Most items are shipped via UPS Ground and typically take three to five business days to reach a destination after departure from the warehouse. We are unable to ship to post office boxes or APO/FPO addresses. To protect your purchase, all items are shipped with insurance and require a signature for delivery.
Select items may feature an expedited ship option. If available with a particular item, an expedited shipping timeframe will be displayed in addition to the standard shipping window. Availability timeframes do not indicate the exact delivery of an item to your destination address. Any costs resulting from changes to a shipping address once an item leaves the warehouse are the customer’s responsibility.
As a retailer of products from all over the world, the availability of the products we feature can vary significantly. Therefore, we typically ship items as they become available versus waiting to entirely ship a multiple item order that may be have possible delays with individual items.
If your item is delivered damaged, please contact us immediately. This helps us substantiate a damage claim with our shipper and more expeditiously coordinate a replacement shipment to you, if immediately available. Prior to signing for delivery, always inspect the contents of a box if the box is damaged.
If you have specific shipping requests, feel free to email us or call 1-844-LIV-LUXE (548-5893).
We ship internationally on a case-by-case basis. Please send an email to firstname.lastname@example.org for any international shipment inquiries.